A few weeks ago I received an e-mail question from someone who wanted to start an eBook business but was worried about also having a full-time job. This isn’t as unusual of a situation as you might think. Most people, when they’re just getting started, have a job. Even if someone doesn’t have a traditional job, they might have other household responsibilities like raising kids. The time constraints are the same regardless.
All the services mentioned here do fall under telemarketing and you’ve probably heard some negative comments about this industry. However, work is being done to clear the name. Besides, using a good call center tijuana near Tijuana, Baja California has been known to yield positive results in the business world, even those nearing bankruptcy have been brought back on their feet. Sure, people might say that it’s a pain to have people call them without notice, to have people call them at the most inappropriate time, but that’s why you’re doing B2B telemarketing. You’re not calling people’s houses, you’re contacting other businesses which means you’re operating during normal working hours and of course, they’re your target market. The upside of the whole thing is that it gets you what you need: sales and information.
The product needs to be consumable. This came to me after I joined an MLM that sold alarm systems. After you’ve sold one, that buyer isn’t going to be back for any repeat sales.
Some order taking call centers offer business customers very limited options. They may require that you conform to a standard order form as determined by them. Standard order forms may not work well with the kinds of products you deal in.
Whether you are a free trade supporter or not, the reality of this scenario is that it is happening. What is the solution? Should our leaders fight to keep jobs here or stay on the laissez-faire path?
You will be hard-pressed to find a receptionist that works seven days a week, overtime, night times and on Thanksgiving Day. Telecommuters not only are willing to work overtime and nights, but based on their U.S. location, they may not even be aware it’s “night time” for you. Versus a receptionist that demands overtime pay? Versus you answering the phone at 3 AM and on Sunday morning? The choice is simple.
You should also ensure that people calling to place orders are not put on hold. This is one of the most discouraging things for consumers. It can be a business killer. Be sure to ask a potential order taking call center service about their policy is on this subject.