Call Center: Emergency Services

(2)Bill scored the call but the rep didn’t. Reps should be trained to score their own calls and then share responsibility for the conduct of and results of coaching sessions. If you hire candidates for these fields, you can learn good questions to ask to find the right employee. If […]

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Dealing With Call Center Stress

A few weeks ago I received an e-mail question from someone who wanted to start an eBook business but was worried about also having a full-time job. This isn’t as unusual of a situation as you might think. Most people, when they’re just getting started, have a job. Even if […]

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